Delivery information

These are Intellity’s (“Intellity”, “we” or “our”) Overall Delivery Guidelines applicable only to products purchased by you directly from the Intellity website.

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in Malaysia, Singapore. We also accept orders from international customers who are shipping to addresses in Indonesia, Saudi Arabia, and (in exceptional cases) some countries in the Middle-East.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays and Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

 You can provide special delivery instructions on the check-out page or quote page of our website.

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, you should simple tick ‘I want a quote for shipping’, and proceed to submit the quote request. Once you receive the quotation, the shipping charges will be displayed in the quotation.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges during your inquiry or at the check-out page or quote list page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, you have the right to refuse delivery, please contact us immediately via the contact form for guidelines and instructions on how to resolve this issue. Once you accept delivery all responsibilities are transferred to you.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us by visiting this page on our website:

Last updated: January 6, 2016

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